Frequently Asked Questions
What is the Black Arrow platform?
The Black Arrow platform is an ICO marketplace that facilitates the launch and management of token sales. It offers features such as wallet connection, token purchasing, transaction history, and more to help users participate in the ICO process seamlessly.
Why Do I Need a Wallet?
A wallet is required to interact with the Black Arrow platform because it stores your funds and enables transactions such as purchasing tokens. It also provides a secure way to manage your assets and participate in the platform's ICO activities. Without a connected wallet, you won't be able to buy tokens or track your investments.
How can I connect my wallet to the Black Arrow platform?
You can connect your wallet by clicking the button found in the portal's menu or any page requiring a connected wallet. The platform supports WalletConnect, which allows you to connect using a QR code or browser extensions.
How do I purchase tokens on the Black Arrow platform?
To purchase tokens, navigate to the token list or token details page and click the "Purchase" button. Ensure your wallet is connected; only users with connected wallets can participate in token sales.
What should I do if I need help navigating the platform?
If you need help, you can access the support flow from the Portal’s Menu. The support section includes contact details, and you can send your queries via the provided support email.
What can I use to buy tokens?
You can purchase tokens on the Black Arrow platform using SOL, ETH and USDT tokens. Supported networks include Solana and Ethereum. Ensure your wallet has sufficient funds in the respective currency to cover the token price and any associated network gas fees.
How can I check my wallet balance and transaction history?
After connecting your wallet, you can view your wallet balance and transaction history in the wallet section of the portal. This section provides details about your funds, token balances, and a complete history of transactions conducted on the platform.
How does the onboarding process work for new users?
The automatically starts when you first enter the platform. It includes a series of screens explaining the project's purpose, how to connect your wallet, purchase tokens, and navigate the platform, among other features.
I bought a token, where can I see it?
After purchasing a token, you can view it in the wallet section under "My Investments." These tokens are reserved for you and will be fully distributed through an airdrop after a certain period, depending on the campaign's schedule.
Can I revisit the onboarding process after my initial setup?
Yes, you can revisit the onboarding process anytime from the FAQ page. A link to the course is provided for users who wish to go through the introduction again.
Why can't I buy a token?
- If you're unable to buy a token, it could be due to several reasons:
- You may not have enough SOL, ETH, or USDT in your wallet to cover the token price or the network gas fees.
- The token is sold on a network different from the one your wallet is connected to. Ensure you switch to the correct network.
- The presale campaign for the token may not have started yet, or it might have already concluded.
- Users from the United States cannot purchase tokens if the campaign includes restrictions for the U.S. market.
- Your account's KYC status may be blocked, preventing transactions.
What happens if I disconnect my wallet from the platform?
If you disconnect your wallet, your session will end, and your access to the platform's features will revert to guest status. You can reconnect your wallet anytime to resume your activities.
How do I find detailed information about a specific token?
The token details page on the platform provides detailed information about each token, including its campaign name, price, total supply, and other relevant data.
How can I filter and navigate through the tokens and presales available on the platform?
The platform provides various filters and a pagination system to help you navigate through tokens and presales. You can filter tokens by status, campaign name, or your participation, and use pagination to manage large sets of data efficiently.
How do I receive purchased tokens?
Tokens will be transferred to your wallet after the campaign ends, provided you have completed KYC verification. Ensure your wallet remains connected and accessible to receive the tokens.
Why do I need KYC verification?
KYC verification is required to verify your identity and associate your account with a real person. It ensures compliance with regulatory requirements and allows you to receive tokens after the campaign concludes.
How can I request a refund?
Refunds are available if you have already paid for tokens but decide to cancel the purchase before the tokens are transferred to your wallet. You can submit a refund request through the platform's support section. Note that refunds are not possible once the tokens have been transferred.